Refund policy

Last updated October 22, 2026

Try before you pay

Every account gets free Shorts to try the product before subscribing, so you can see the quality first.

If a video fails to generate, its credits are returned to your balance automatically.

If you're charged and haven't used any credits from that billing period, email us within 7 days and we'll refund that charge in full.

Once credits from a period have been used, that period's payment isn't refundable, but you can cancel anytime to stop future charges.

Email support@shortloom.com from your account email address. Refunds go back to your original payment method within 5–10 business days.